Service & Payment Policies 

At The Tidy Sister, clear expectations help create respectful, long-term relationships. The following policies are in place to protect our clients, our house cleaners, and the quality of service we provide.

​Payment & Scheduling Policies
  • Payment is due at or before the time of service.
  • A $60 fee applies to late payments or returned checks.
  • A $60 cancellation or rescheduling fee applies when less than 72 hours’ notice is given.
  • Please notify management in advance if you will not be present at the time of cleaning so payment arrangements can be made.

Supplies & Client Preparation
  • Housekeepers arrive with professional-grade cleaning supplies.
  • We do not use bleach.
  • Client-provided products may be used upon request; however, The Tidy Sister is not responsible for damages caused by client-supplied products.
  • Clients must provide a clean, functioning vacuum.
  • Each bathroom must have a toilet brush available.
  • To help prevent the spread of illness, we do not transport vacuums or toilet brushes from home to home.

Pets & Animal Safety
We love pets — but safety comes first.
  • All pets must be secured during service if they are aggressive, anxious, overly protective, or prone to escaping.
  • Aggressive animals must be kenneled, crated, or kept in a separate area of the home.
  • Housekeepers may leave or decline service if they feel unsafe due to an animal.
  • The Tidy Sister is not responsible for pets escaping due to faulty doors, gates, or client-provided barriers.

Employee & Client Relationship Policy
To protect our team and ensure fair business practices:
  • Clients may not hire, solicit, or employ any Tidy Sister housekeeper for private or off-the-books work.
  • This includes direct cleaning, caregiving, handyman work, or referrals outside of The Tidy Sister.
  • Our employees are covered by licensing, insurance, training, and scheduling systems that protect everyone involved.
Violation of this policy may result in immediate termination of service.

Service Limitations
For clarity, The Tidy Sister does not provide:
  • Exterior cleaning (including windows)
  • Carpet shampooing
  • Buffing or waxing floors
  • Heavy lifting beyond normal household items
  • Medical care, personal hygiene assistance, or mobility support
  • Structural repairs, plumbing, electrical work, or projects requiring a contractor’s license

Appliances & Liability
  • The Tidy Sister is not responsible for damages caused by dishwashers or laundry machines.
  • This includes, but is not limited to: broken glass, melted plastics, shrunken clothing, or color bleeding.
  • Clients are responsible for maintaining appliances in working condition.

Right to Refuse or Discontinue Service
The Tidy Sister reserves the right to refuse or discontinue service in situations involving:
  • Unsafe working conditions
  • Repeated policy violations
  • Aggressive behavior (human or animal)
  • Failure to disclose communicable illness
  • Non-payment or repeated late payment​

Health & Communicable Illness Policy

At The Tidy Sister, the health and safety of our clients and house cleaners is a top priority. To help prevent the spread of communicable illnesses, we ask for open communication and mutual responsibility from everyone involved.

Client Responsibilities
If anyone in the household has, or has recently been exposed to, a communicable illness, clients must notify management as soon as possible.

This includes, but is not limited to:
  • COVID-19
  • Influenza
  • Strep throat
  • E. coli
  • MRSA
  • Scabies
  • Head lice
  • Any other contagious illness
Notifying us allows us to take appropriate precautions and protect both our team and other clients.

Housekeeper Responsibilities
If a housekeeper is experiencing symptoms of, or has been exposed to, a communicable illness, they are required to notify management immediately.

Housekeepers will not report to client homes if they are ill or potentially contagious.

Rescheduling & Service Adjustments
When a communicable illness is reported by either a client or a housekeeper:
  • Management will coordinate any necessary rescheduling
  • Services may be postponed to protect all parties
  • ​Standard cancellation fees may be waived at management’s discretion in illness-related situations
Our goal is to be fair, flexible, and responsible while prioritizing everyone’s health.

Why This Matters
We work in multiple homes each week. Clear communication helps us:
  • Reduce the spread of illness
  • Protect vulnerable clients
  • Keep our team healthy and working
  • ​Maintain consistent, reliable service for everyone
We appreciate your cooperation and understanding.

Questions or Concerns?
If you have questions about this policy or need to report an illness, please contact management directly.

📧 [email protected]

​Thank you for helping us keep our community safe and cared for --
the Tidy Sister way.